Thank you for shopping at Ganesh. Please note that all devices sold on our platform are Pre-owned or Activated units sold under the Rule 32 Margin Scheme. Due to the nature of these products, we enforce a strict Non-Refundable & Non-Returnable Policy.
By placing an order, you agree to the terms outlined below.
1. No Refunds & No Returns
- Final Sale: Once an invoice is generated, the product is considered sold. We do not offer refunds or accept returns for “change of mind,” “market price drop,” or “color preference.”
- Non-Cancellable: Orders cannot be cancelled or refunded once processed for shipping.
2. Exchange Policy (Defective Items Only)
We only offer replacements/exchanges in specific cases where the device has a hardware defect not covered by Brand Warranty.
- Eligibility: To be eligible for an exchange, you must report the issue within 24 hours of delivery.
- Mandatory Evidence: You must provide a clear, uncut unboxing video showing the package opening and the specific defect.
- Note: Without a proper unboxing video, no exchange claims will be entertained.
- Approval: All exchange requests are subject to approval by our Admin team.
3. Exchange Timeline
If your exchange request is approved:
- Processing Time: The exchange process will take 14 to 21 business days.
- Procedure: You will need to ship the device back to us. Once we receive it, our technicians will inspect it. If the defect is genuine and meets our criteria, a replacement unit will be dispatched.
4. Warranty & Service
- Brand Warranty: If the device is under Brand/Manufacturer warranty, Ganesh is not responsible for any defects. You must visit the brand’s Authorized Service Center for support.
- Store Warranty: For devices with Store Warranty, we cover hardware malfunctions only.
- Battery: Battery health is covered only if the device shows a “Mandatory Service Required” error.
- Exclusions: Warranty is void if the device has physical damage, water damage, or has been opened/repaired by a third party.
5. Dispute Resolution
- In the rare event of a dispute that cannot be resolved amicably, all legal matters shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat.